My tablet is slow to respond when I surf the Internet

Please perform the steps below to troubleshoot:

1.Check the network conditions

If this issue occurs when using an audio or video player, use a similar app and check whether the issue persists.

*If the issue does not occur again, the server of the app in question may not be responding promptly, or there may be an issue with the audio or video file itself. It is recommended that you switch to a lower image quality or sound quality, or update the app to the latest version and try again. If the issue persists, report the issue to the app's customer service.

*If all apps requiring an Internet connection fail to run smoothly, check whether your Mobile data network or Wi-Fi signal is sufficiently strong. If not, connect your device to a network with a stronger signal. Or alternatively, enable Airplane mode, wait for a short while and disable it, and then try again.

You can also reset the network settings and try again.

2.Clean up storage space

*If your device's RAM or storage space is insufficient, the app may freeze while being used. Go to System Manager((Via OTA to update) and clean your device's storage space.

3.Clear background apps

If this issue occurs when a large number of apps are running in the background, close the apps that you are not using and try again.

My tablet gets overheated

It is normal that your device heats up. The faster your tablet consumes power, the more heat it generates. It is recommended that you reduce your tablet's power consumption to prevent it from overheating.

Solution:

Go to Settings > Battery , and check the tablet status, and optimize tablet settings as instructed.

Go to Settings > Battery, and enable Power saving mode or Ultra saving mode.

Your device will then consume less power and generate less heat. However, this operation may affect user experience. Perform this operation based on the actual usage situation.

Suggestions for daily use:

1.Avoid placing your device in a hot environment or in direct sunlight.

2.Avoid placing your device in a poorly ventilated place, such as on a bed or blanket.

3.Avoid using your device while charging it.

4.Close background apps that are not in use.

5.It is recommended that you do not play music, videos, or games at a high volume for a long time.

The tablet's battery drains quickly and has a short standby time

msg: from CN, the order price doesn't include custom tax fee. Different countries have different custom rules. After we hand your package to the shipping carrier, the carrier will adjust the declaration based on your local custom policies."